HURDLE PRIVACY POLICY
Effective Date: 10th November, 2025
This Privacy Policy describes how Hurdle (“we”, “us”, or “our”) collects, uses, and protects your personal data when you access our website, mobile application, or services (together, the “Platform”).
We take your privacy seriously and are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
Hurdle is operated by a sole trader based in the United Kingdom.
Business Address:
The Smithy, Old Lane, Pulford, Chester, Cheshire
Data Controller Contact:
info@hurdlecommunity.co.uk
2. What Data We Collect
We may collect and process the following personal data about you:
· Contact Information – Full name, email address, phone number.
· Location Information – IP address or manually provided location.
· Employment Status – CVs, job search details, or status.
· Profile Data – Profile photos, forum comments, uploaded content.
· Technical Data – IP address, device type, browser data, cookies.
· Usage Data – How you interact with the Platform.
· Payment Data – Provided securely via third-party processors (e.g. Stripe, GoCardless).
We do not collect or store your payment details directly. Payment information is processed securely by third-party providers in accordance with their own privacy policies.
3. How We Use Your Data
We use your data to:
· We use your personal data for the following purposes:
· To register you as a member and provide access to our community platform and services.
· To deliver the services and features you have signed up for, including access to workshops, resources, and forums.
· To manage your membership subscription, including billing, invoicing, and payment processing.
· To communicate with you, including responding to queries, sharing service updates, and sending newsletters (where consent has been provided).
· To monitor platform usage and improve our offerings, content, and member experience.
· To personalise your experience, such as suggesting relevant resources or events.
· To ensure the safety, security, and integrity of our community spaces, online and offline.
· To comply with legal obligations and respond to regulatory or law enforcement requests
We will only use your data when we have a lawful basis to do so, such as to perform a contract, comply with a legal obligation, protect your vital interests, or based on your consent or our legitimate interests.
4. Our Legal Bases for Processing
· We rely on the following legal grounds to process your data:
· Contractual necessity - To provide membership and community services.
· Consent - For marketing or optional data you provide (you may withdraw consent at any time).
· Legitimate interests – To monitor usage and improve our services.
· Legal obligation – To comply with financial and regulatory requirements.
5. Third Parties & Data Processors
We may share your data with trusted third parties to help us operate effectively, including:
· Email marketing tools – Flodesk
· Payment providers – Stripe, GoCardless
· Analytics services – Google Analytics
· Community hosting – Notion
· CRM & Data storage – Google Sheets
We do not sell your data. Any third-party service we use processes your data in accordance with data protection law and under appropriate agreements. Some of our third-party processors may store or process your data outside the UK. In such cases, we ensure that appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place to protect your information in line with UK data protection laws.
6. User Rights
You have the right to:
· Access a copy of your personal data.
· Request correction of inaccurate data.
· Request deletion of your data (the “right to be forgotten”).
· Object to or restrict how we process your data.
· Withdraw consent for marketing at any time.
To make any of these requests, or for account cancellation, please email us at:
info@hurdlecommunity.co.uk
7. Cookies & Tracking
We may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. If cookies are used, we will provide a cookie notice and management tool in accordance with PECR and UK GDPR.
8. Data Security & Storage
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Data may be processed within the UK or by third-party providers in jurisdictions offering adequate legal protections.
9. Data Retention
We retain your data only for as long as necessary for the purposes described above, or as required by law. You can request deletion of your data by contacting us directly.
10. Children’s Privacy
Hurdle is not intended for children under 13 years old. If we learn that we have collected personal data from someone under 13 without verifiable parental consent, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or in-app message. Continued use of the Platform means you accept the revised policy.
12. Contact
If you have questions or concerns about this Privacy Policy or how we handle your data, contact:
Email: info@hurdlecommunity.co.uk
Address: The Smithy, Old Lane, Pulford, Chester, Cheshire
13. Complaints & Supervisory Authority
If you have concerns or complaints about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue:
Email: info@hurdlecommunity.co.uk
Address: The Smithy, Old Lane, Pulford, Chester, Cheshire
If you are not satisfied with our response, you also have the right to raise your concerns with the Information Commissioner’s Office (ICO), the UK’s data protection authority:
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Effective Date: 10th November, 2025
This Privacy Policy describes how Hurdle (“we”, “us”, or “our”) collects, uses, and protects your personal data when you access our website, mobile application, or services (together, the “Platform”).
We take your privacy seriously and are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
Hurdle is operated by a sole trader based in the United Kingdom.
Business Address:
The Smithy, Old Lane, Pulford, Chester, Cheshire
Data Controller Contact:
info@hurdlecommunity.co.uk
2. What Data We Collect
We may collect and process the following personal data about you:
· Contact Information – Full name, email address, phone number.
· Location Information – IP address or manually provided location.
· Employment Status – CVs, job search details, or status.
· Profile Data – Profile photos, forum comments, uploaded content.
· Technical Data – IP address, device type, browser data, cookies.
· Usage Data – How you interact with the Platform.
· Payment Data – Provided securely via third-party processors (e.g. Stripe, GoCardless).
We do not collect or store your payment details directly. Payment information is processed securely by third-party providers in accordance with their own privacy policies.
3. How We Use Your Data
We use your data to:
· We use your personal data for the following purposes:
· To register you as a member and provide access to our community platform and services.
· To deliver the services and features you have signed up for, including access to workshops, resources, and forums.
· To manage your membership subscription, including billing, invoicing, and payment processing.
· To communicate with you, including responding to queries, sharing service updates, and sending newsletters (where consent has been provided).
· To monitor platform usage and improve our offerings, content, and member experience.
· To personalise your experience, such as suggesting relevant resources or events.
· To ensure the safety, security, and integrity of our community spaces, online and offline.
· To comply with legal obligations and respond to regulatory or law enforcement requests
We will only use your data when we have a lawful basis to do so, such as to perform a contract, comply with a legal obligation, protect your vital interests, or based on your consent or our legitimate interests.
4. Our Legal Bases for Processing
· We rely on the following legal grounds to process your data:
· Contractual necessity - To provide membership and community services.
· Consent - For marketing or optional data you provide (you may withdraw consent at any time).
· Legitimate interests – To monitor usage and improve our services.
· Legal obligation – To comply with financial and regulatory requirements.
5. Third Parties & Data Processors
We may share your data with trusted third parties to help us operate effectively, including:
· Email marketing tools – Flodesk
· Payment providers – Stripe, GoCardless
· Analytics services – Google Analytics
· Community hosting – Notion
· CRM & Data storage – Google Sheets
We do not sell your data. Any third-party service we use processes your data in accordance with data protection law and under appropriate agreements. Some of our third-party processors may store or process your data outside the UK. In such cases, we ensure that appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place to protect your information in line with UK data protection laws.
6. User Rights
You have the right to:
· Access a copy of your personal data.
· Request correction of inaccurate data.
· Request deletion of your data (the “right to be forgotten”).
· Object to or restrict how we process your data.
· Withdraw consent for marketing at any time.
To make any of these requests, or for account cancellation, please email us at:
info@hurdlecommunity.co.uk
7. Cookies & Tracking
We may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. If cookies are used, we will provide a cookie notice and management tool in accordance with PECR and UK GDPR.
8. Data Security & Storage
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Data may be processed within the UK or by third-party providers in jurisdictions offering adequate legal protections.
9. Data Retention
We retain your data only for as long as necessary for the purposes described above, or as required by law. You can request deletion of your data by contacting us directly.
10. Children’s Privacy
Hurdle is not intended for children under 13 years old. If we learn that we have collected personal data from someone under 13 without verifiable parental consent, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or in-app message. Continued use of the Platform means you accept the revised policy.
12. Contact
If you have questions or concerns about this Privacy Policy or how we handle your data, contact:
Email: info@hurdlecommunity.co.uk
Address: The Smithy, Old Lane, Pulford, Chester, Cheshire
13. Complaints & Supervisory Authority
If you have concerns or complaints about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue:
Email: info@hurdlecommunity.co.uk
Address: The Smithy, Old Lane, Pulford, Chester, Cheshire
If you are not satisfied with our response, you also have the right to raise your concerns with the Information Commissioner’s Office (ICO), the UK’s data protection authority:
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
